Scripto

 greetings --------------------------

Option 1:

"Hi there!Thanks for reaching out to Temu today. My name is Gianna, and I'm here to help—what can I assist you with?"

Option 2:

"Hello!Thanks for contacting Temu. I'm Gianna, and I'd be happy to help you out today. Could you tell me a bit about what's going on?"

Option 3:

"Hi!Welcome to Temu support. I'm Gianna—so glad you connected with us. How can I help make your day a little easier?"

Option 4:

"Good[morning/afternoon/evening]! This is Gianna with Temu customer support. I appreciate you reaching out—what brings you in today?"

Option 5:

"Hey there!Thanks for stopping by. I'm Gianna, and I'm here to help with any questions or concerns you might have. What's on your mind?"

Order------------------------------

Refunded Orders. #####

Option 1:

I just took a look at your order,and I can see the refund has already been processed. Just wanted to confirm that for you

Option 2:

Thanks for checking in!I’m happy to let you know the refund for that order has already gone through. Just wanted to confirm that for you

Option 3:

Good news—I can see your refund was already issued for that order.Just wanted to confirm that for you

Orders on return and refund. #######

Option 1:

“I can see you’ve already requested a return and refund for this order.Were you referring to that one?”

Option 2:

“Just took a look—and I noticed you already have a return and refund request in for this order.Is that what you’re reaching out about?”

Option 3:

“Thanks for checking in!I can see a return and refund request has already been submitted for this order. Was that the one you had in mind?”

Option 4:

“Looks like you’ve already started a return and refund for this order.Were you following up on that?”

Orders on Refund without Return. ########

Option 1:

“I just checked your order and wanted to let you know a refund-only request has already been initiated for you.”

Option 2:

“I can see a refund without return request has been started on this order for you already.”

Option 3:

“Just took a look—and a refund-only request has already been initiated for you on this order.”

Option 4:

“Thanks for checking in!I can see a refund without return request has already been submitted for you on this order.”

Orders on reshipment ###############

Option 1:

“I can see you’ve already requested a reshipment for this order.Were you referring to that one?”

Option 2:

“Just checked your order—looks like a reshipment request has already been submitted.Is that what you’re reaching out about?”

Option 3:

“I noticed a reshipment request has already been started for this order.Were you following up on that?”

Option 4:

“Thanks for checking in!I can see you already requested a reshipment for this order. Was that the one you had in mind?”

Angry Customer……………….

Not use Temu again

“I completely understand your frustration,and I’d really appreciate the chance to make things right. We truly value our loyal customers and want to ensure you have a better experience. Would you be open to letting me help?”

Option 2:

“I’m sorry things didn’t go as expected.We genuinely care about our customers and would love the opportunity to fix this for you. If you’re willing, I’ll do everything I can to help.”

Option 3:

“Your feedback means a lot to us,and I hate that you’re feeling this way. We don’t want to lose you—if you give us another chance, I’ll personally make sure we get this sorted.”

Option 4:

“I hear you,and I’m truly sorry we let you down. We care about our customers and want to earn back your trust. If you’re open to it, I’d really like to help turn this around.”

Option 1:

“I completely understand your frustration,and I’d really appreciate the chance to make things right. We take every concern seriously and use feedback like yours to improve our service. If you’re open to it, I’d love to help.”

Option 2:

“I’m sorry we didn’t meet your expectations this time.Just so you know, every concern raised helps us get better. If you’re willing to give us another chance, I’ll personally make sure we address this for you.”

Option 3:

“Your feedback truly matters to us,and I hate that you’re feeling this way. We’re always working to improve, and concerns like yours help us do exactly that. If you’ll allow me, I’d really like to help sort this out.”

Option 4:

“I hear you,and I’m genuinely sorry for your experience. We’re constantly improving based on what our customers share with us. If you’re open to it, I’d appreciate the chance to make things right.”

Omitting Script

Option 1:

Just so you know, the solution we have ready does need your confirmation before I can move forward. Let me know when you’re available, and we’ll get it sorted.

Option 2:

I have a resolution for you,but it requires your confirmation first. No action will be taken until you’re ready—just let me know when you’re available to go over it.

Option 3:

“Just a quick heads-up—the next step here needs your approval before I can proceed.No rush at all, just let me know when you’re free to confirm.”

Option 4:

“Before I move forward with this solution,I’ll need your confirmation. I won’t take any action just yet—please let me know when you’re available to review it together.”

Idle Customer

Option 1:

“Hi there!I wanted to check in since I haven’t heard back from you. If you’re still needing help with this, just let me know—I’m happy to assist whenever you’re ready.”

Option 2:

“Just circling back to see if you still need assistance with this.No pressure at all—whenever you have a moment, I’m here to help!”

Option 3:

“Hi!I wanted to touch base one more time. If you’re still having issues or have any questions, feel free to reply whenever it’s convenient for you. I’ve got your back!”

Option 4:

“Just following up gently—I’m still here if you need me!If things got resolved on their own, no worries at all. Otherwise, let me know how I can help.”

Option 5 (a bit warmer):

“Hey there!I know things get busy, so I just wanted to pop back in and see if you’re still needing help with this. No rush at all—just let me know when works for you!”

Shipping

Delivery taking long

Option 1:

“Thanks for your patience!Your delivery has already been urged for faster shipping. My best suggestion now would be to wait a little it should arrive within the estimated timeframe. If it doesn’t, we’re here to help!”

Option 2:

“Quick update—your shipping has been urged for faster delivery.I’d recommend waiting patiently since it should still arrive on time. If not, just reach back out and we’ll take it from there!”

Option 3:

“I wanted to let you know your delivery has already been pushed for urgency.The best thing to do now is wait within the estimated timeframe. If it ends up taking longer, we’re definitely here to help!”

Option 4:

“Just confirming that faster delivery has been requested on your order.I’d suggest giving it a bit more time as it should still arrive as estimated. If it doesn’t show up, let us know and we’ll sort it out!”

Hold the customer

Option 1:

“Thanks for your patience!Please stay with me on the chat while I work on getting this resolved for you.”

Option 2:

“I’m on it!Just hang tight with me here while I look into this and find the best solution for you.”

Option 3:

“Thanks for sticking with me!Give me just a moment while I sort this out for you.”

Option 4:

“I’m actively working on this now—please bear with me on the chat while I take care of things on my end.”

Option 5:

“Just need a few moments to get this handled.Please stay on the chat with me while I work through it!”

Assuring Customer

Option 1:

“Please don’t worry—I’m here to help you out,and I’ll do my best to get this sorted for you.”

Option 2:

“You’re in good hands—I’m here to help however I can,and I’ll try my best to make sure things work out.”

Option 3:

“I just want you to know I’ve got your back.I’m here to help, and I’ll do my very best to resolve this.”

Option 4:

“Rest assured,I’m here and ready to help you out. I’ll try my best to get this handled!”

Option 5:

“No need to stress—I’m here to help you through this,and I’ll do everything I can to make it right.”

Coupon

Option 1:

“As a valued customer,I’d like to offer you a [XXX] coupon as a small thank-you. Would you like me to apply it to your account?”

Option 2:

“Because you’re such an important customer to us,I’d love to send a [XXX] coupon your way. Would you be interested in accepting it?”

Option 3:

“We truly appreciate you,and I’d like to offer a [XXX] coupon as a gesture of thanks. Would you like me to add that for you?”

Option 4:

“As a token of appreciation for our valued customers like you,I have a [XXX] coupon to share. Would you like to accept it?”

Option 5:

“You’re a valued part of the Temu community,and I’d like to offer a [XXX] coupon just for you. Shall I go ahead and add it?”